Install Template Company – Privacy & Refund Policy
Thank you for choosing to shop with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and make purchases. By accessing or using our website, you agree to the terms outlined in this policy.
1. Information Collection
a. Personal Information
When you visit our website and make a purchase, we may collect personal information such as your name, email address, shipping address, and payment details. This information is collected to process your orders, communicate with you, and provide customer support.
b. Order Details
We may also collect information about your orders, including the products purchased, order history, and preferences. This helps us improve our services and personalize your shopping experience.
2. Information Use
a. Order Processing
We use the collected information to process your orders, including custom orders that may take up to 15 business days to fulfill. Our typical processing time before shipment is up to 2 business days, though shipping times may vary depending on the selected carrier and service.
b. Communication
We may use your email address to communicate with you about your orders, provide updates, and respond to your inquiries. You may also receive promotional emails about new products, special offers, or other updates. You may opt out of these communications at any time.
3. Information Disclosure
a. Third-Party Service Providers
We may share your personal information with trusted third-party service providers who assist with order processing, payment processing, shipping, and other business operations. These providers are required to maintain confidentiality and may only use your information to perform services on our behalf.
b. Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid legal requests, such as court orders or subpoenas.
4. Data Security
a. Security Measures
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption technologies and regularly updated security practices.
b. Payment Security
We use trusted payment processors to securely handle transactions. Your payment information is encrypted and processed using industry-standard security protocols.
5. Refund & Return Policy
Return Window
If you are not satisfied with your purchase, you may request a return or refund within 5 business days of receiving your item.
Refund Requests
To request a return or refund, please contact us in writing. Once your request is approved, instructions for returning the item will be provided.
Refund Processing
Refunds will be processed within 10 days of receiving the returned item.
Refunds will be issued to the original payment method used for the purchase.
Shipping and handling charges are non-refundable, unless the return is due to our error or a defective item.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer service team. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or issue a refund as quickly as possible.
Non‑Returnable Items
The following items are not eligible for return or refund:
Downloadable or digital products
Gift cards
Customized or personalized items
If you have questions about whether an item qualifies for return, please contact us before making a request.
6. Updates to This Policy
Policy Changes
We may update this Privacy & Refund Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page.
7. Contact Us
If you have any questions about this Privacy & Refund Policy or how your personal information is handled, please contact us at:
sales@installtemplateco.com
We are committed to protecting your privacy and will respond to inquiries as promptly as possible.
Last Updated: March 1, 2026