Install Template Company - Privacy & Refund Policy

Thank you for choosing to shop with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and make purchases. By accessing or using our website, you agree to the terms outlined in this policy.

1. Information Collection:

a. Personal Information: When you visit our website and make a purchase, we may collect personal information such as your name, email address, shipping address, and payment details. We collect this information to process your orders, communicate with you, and provide customer support.

b. Order Details: We may also collect information about your orders, including the products purchased, order history, and preferences. This helps us improve our services and customize your shopping experience.

2. Information Use:

a. Order Processing: We use the collected information to process your orders, including custom orders that may take up to 15 business days to fulfill. Our typical time to ship out orders is 2 days, but please note that shipping times may vary depending on the selected service.

b. Communication: We may use your email address to communicate with you about your orders, provide updates, and respond to your inquiries. You may also receive promotional emails about new products, special offers, or other updates, but you can opt out of these communications at any time.

3. Information Disclosure:

a. Third-Party Service Providers: We may disclose your personal information to third-party service providers who assist us in processing orders, shipping products, and providing other services. These service providers are bound by confidentiality agreements and are only authorized to use your information to fulfill their designated tasks.

b. Legal Requirements: We may disclose your personal information when required by law or in response to legal process, such as a court order or subpoena.

4. Data Security:

a. Security Measures: We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption technology to secure sensitive data and regularly updating our security protocols.

b. Payment Security: We use trusted payment processors to handle your payment transactions securely. Your payment information is encrypted and processed using industry-standard security protocols.

5. Refund Policy:

a. Refund Requests:

  • If you are not satisfied with your purchase, you may request a refund by contacting us in writing. Refunds will be issued in accordance with our refund policy, which may vary depending on the nature of the product or service purchased.

  1. Refund Process:

    • Refunds will be processed within 10 days of receiving the returned item.

    • Refunds will be issued to the original method of payment used for the purchase.

    • Please note that shipping and handling charges are non-refundable, unless the return is due to a mistake on our part or a defective product.

  2. Exchanges:

    • If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange. Exchanges are subject to availability.

  3. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to replace the item or issue a refund as quickly as possible.

  4. Non-Returnable Items:

    • Certain items are not eligible for return or refund, including downloadable products, gift cards, and customized or personalized items. Please contact us for further information if you have questions about the eligibility of a specific item for return or refund.

6. Updates to Privacy Policy:

a. Policy Changes: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other means of communication.

7. Contact Us:

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at [contact email or phone number]. We are committed to protecting your privacy and will respond to any inquiries promptly.

Last Updated: 4 1 2024